FAQs

We accept JPG, TIF, PNG, HEIC / HEIF and PDF files, including photos right from your phone. While TIF files are the very best, we work with all of these formats.

Yes you can. Remember, for best results, photos should have a resolution of 300 dpi. If your photo is smaller than 4”x6” then 600 dpi is preferable.

We accept digitized files of your photos through the Upload form on our website.  For each photo, tell us what you’d like done. Please do not mail us original photos or documents.

For best results, most photos can have a resolution of 300 dpi. If your photo is smaller than 4”x6” then 600 dpi is preferable.

Yes. Here are some tips:

• Lighting: Find natural, soft light without any glare or shadows
• Set up: Place your photo or doc on a dark surface, as flat as possible
• Settings: Adjust your iPhone to the highest resolution possible
• Take your photo: Hold your iPhone parallel to the photo, directly above it, and make sure the photo is in focus
• Take multiple shots: If you’re unsure of the best shot to send, upload several and leave it to us

Yes. Many retailers can digitize your photos including Staples, UPS, FedEx Office, Costco, Walmart, CVS, Walgreens, etc. Have them follow the 300-dpi rule of thumb, 600-dpi for photos smaller than 4”x6”. Many of these retailers offer marginal photo repair services, but for the highest quality that captures the uniqueness of your photo, it’s best to work with an expert.

Yes. Here are some tips for your scanner setting:

• Resolution: Scan at a minimum resolution of 300 dpi, preferably 600 dpi especially if your photo is smaller than 4×6
• Document type: Photograph
• Color: Scan all pics & docs in color (RGB) even black and white photos for greater detail retention.
• Bit depth: 16-bit per channel. Sometimes this is called 48-bit total because there are 3 channels, one for each primary color – Red, Green Blue – 3 x 16 = 48
• Settings: Turn off any photo enhancement features your scanner may have
• File format: Save as a TIFF file (preferable for minimal detail loss) or as a JPG

We’ll send you an estimate and with your approval, we’ll get started. We offer 3 rounds of proofing.

Once you approve the final proof, you’ll make your payment. When we receive your payment, we’ll email you beautifully restored photos as digital jpg files. We’ll work with you if there’s another type of file you’d rather have.

• $10/photo for most restorations
• $20/photo for most color fixes including colorizing black and white photos
• $10/photo for most document repairs

We generally try to complete our work in 5-7 business days, depending on our workload.

You’ll receive beautifully restored digital jpg files by email.

Please give us a call and we’ll help you with all of your questions. There’s always a workaround.

Our photo restoration specialists can fill in missing parts of your photo and bring it back together so it feels like the original. If important details are blurred or missing, like part of a person’s face, just send any reference photos and we’ll use them to rebuild those areas as naturally as possible.

Yes. Auto corrections with AI tools can add features not in your original photo and make adjustments that may appear generic or fake. We can help.

Yes you can. We accept photo and document restoration work from anyway across the globe. Whether you have one photo with meaning, or if you’re planning a family history book, we can help. With family roots in Eastern Europe, we know all too well how important is to make era-appropriate decisions regarding colors, clothing, lighting and more. We carefully revive memories and help anyone who’s in search of their family and roots.

Absolutely! We’re here to take your call, discuss what you’d like to do, and help you move forward. Visit our contact page and decide how you’d like to reach out.

Yes. We have over 15 years of genealogical experience and can help with special projects. Please call us as these projects are priced individually.